Nicholas Finch

linkedin.com/in/nicholasfinch
C: 928.225.4696
nicholasfinch5026@gmail.com

PROGRAMMING LANGUAGES AND TOOLS

  • Proficient: C# .NET, SQL, PostgreSQL, MySQL, SQL Server Management Studio, JavaScript, Node.js, Express JS Python, Flask API, HTML5, CSS3, Azure DevOps, Kubernetes, Docker, GitHub Copilot, Splunk, PostMan, Insomnia, Heroku
  • AI/ML: Hugging Face Models, LLM Agent Development, Self-Hosted AI Services, GPU-Accelerated Inference, Prompt Engineering, AI-Assisted Development (VS Code Copilot)
  • Exposure: AWS, C/C++, Java, PHP, SQLite, Django, React, Angular, VBScript, Jira, Linux, Bash, PowerShell

    • RELEVANT EXPERIENCE

    Senior Software Developer
    Schultz Technology - Remote, USA
  • Re-architected the FetchIt platform from legacy spaghetti code into a clean, maintainable codebase by applying SOLID principles, dependency injection, and factory patterns across the entire .NET microservices architecture.
  • Reworked and optimized the Kubernetes cluster infrastructure, improving deployment reliability and establishing best practices for containerized service orchestration.
  • Built and deployed a self-hosted AI transcription service using Hugging Face speech-to-text models on GPU, replacing a $5,000–$7,000/month SaaS provider with a $300/month in-house solution — delivered in 3 days, live in 11.
  • Developed LLM-powered agent backends to support AI-driven product features, enabling intelligent call handling and automated summarization for veterinary clinic clients.
  • Improved development operations by implementing streamlined CI/CD workflows that reduced deployment time from 40 minutes to 5 minutes with a "tag and deploy" system.
  • Transformed the FetchIt product through quality improvements and system overhauls that reduced weekly customer complaints by 80% and dramatically improved system stability.
  • Elevated team performance through technical mentorship and collaborative leadership that resulted in a successful product launch with high acclaim from sales teams and customers.
    • May 2024 to Present
    Senior Software Engineer
    RapidDeploy - Remote, USA
  • Optimized and maintained critical data processing pipelines using C# .NET and Azure serverless functions, enhancing scalability and reliability for emergency response applications.
  • Enhanced IoT devices for emergency call centers, enabling seamless data transfer and improving caller location accuracy.
    • May 2023 to May 2024
    Sr. Software Engineer / Analyst
    Top Class Actions - Phoenix, AZ
  • Developed a RESTful API using JavaScript, Node.js, Express, and Heroku to offload customer lead data from WordPress, reducing query load by 1000 transactions per day.
  • Implemented memoization and custom middleware integrations (Google Sheets, New Relic) to optimize data transfer speeds by 300%-500% and detect issues 30% sooner.
    • Aug 2022 to Nov 2023
    Software Engineer
    Creative Testing Solutions - Phoenix, AZ
  • Engineered RESTful APIs and on-prem web apps using C# .NET Core and Azure, cutting development time by 60% and boosting lab testing throughput by 63%.
  • Delivered a full web application in 7 months against a 12-month timeline using C# .NET Core and Azure.
  • Managed 3 C# MVC apps and modernized them to .NET 6, bringing apps up to standard with best practices.
    • Jan 2022 to Aug 2022
    Product Support Specialist
    Emailage/LexisNexis - Chandler, AZ
  • Built Splunk SPL alerts to detect API response issues, enabling first-response teams to catch problems 15% sooner.
  • Streamlined call center workflows and onboarded 5+ team members, reducing ticket volume by 67% and turnaround by 70%.
    • Mar 2020 to Dec 2021
    Software Product Specialist
    Logicor - Mesa, AZ
  • Prevented parcel data loss utilizing JavaScript and ASP Classic, allowing our client to save upwards of $31,000 a year.
  • Reduced ticketing pain points found in 3rd party app utilizing Tampermonkey and JavaScript resulting in a 6% decrease in total turnaround.
    • Nov 2018 to Mar 2020
    Student Web Engineer
    Arizona State University - Phoenix, AZ
  • Redesigned crucial site pages using UX design philosophies, improving usability for students and faculty.
  • Engineered a platform for monitoring computer GPUs across the network.
    • Jun 2018 to Sep 2018
    Software Engineer
    United States Geological Survey - Flagstaff, AZ
  • Created effective user interface in Python using Qt framework for data scientists to use in rock analysis from Mars Curiosity Rover.
  • Software cited in 3 different research papers
    • May 2016 to Jun 2018

    EDUCATION

    Arizona State University Tempe, AZ
  • Major in Information Technology (BS Online)
  • Coursework in relevant field
    • Feb 2017 to May 2020
    Northern Arizona University Flagstaff, AZ
  • Major in Computer Science / Minor in Mathematics
  • Coursework in Software Architecture, Mathematics, and Electrical Engineering
    • Sep 2011 to Dec 2016

    EXTRACURRICULAR

    Founder / Software Engineer
    Eilo - Remote, USA
  • Designed and built Eilo, a personalized news and email digest platform that cuts through information overload by intelligently aggregating, categorizing, and summarizing content from multiple sources.
  • Developed the backend service architecture in C# .NET to handle content ingestion, NLP-driven summarization, and delivery of curated daily briefings tailored to each user's interests.
    • Jul 2025 to Present
    Senior Technology Advisor
    Vondern / Swiftlane - Remote, USA
  • Advised on technology strategy, microservices adoption, cloud migration, and software architecture.
    • Apr 2024 to Present
    Founder / Software Engineer
    MailMind AI - Remote, USA
  • Built and deployed a RESTful API with Python Flask on Heroku to consume and categorize email data.
  • Led all aspects of the business including sales, accounting, and technical direction.
    • Nov 2022 to Jul 2025